Privacy Policy

Effective date: January 1, 2025. Axel Inc. (“Axel,” “we,” “us”) respects your privacy. This policy explains what data we collect when you use our services, why we collect it, and how we protect it.

1. Information We Collect

  • Account details such as name, email, phone number, mailing address, and driver documentation submitted during onboarding.
  • Vehicle information including VIN, photos, inspection results, and lien payoff statements so we can price and market your car.
  • Usage data from our website, scheduling tools, and support channels that helps us improve the Axel experience.

2. How We Use Your Information

  • To deliver brokerage services—coordinating inspections, listings, buyer communications, escrow, and title transfer.
  • To verify identity, prevent fraud, and comply with legal obligations tied to vehicle transactions.
  • To send service updates and educational content. You can opt out of non-transactional emails at any time.

3. How We Share Information

  • Trusted partners such as inspection providers, KeySavvy escrow, DMV processors, and payment platforms involved in your deal.
  • Service providers that host our applications, secure our infrastructure, and support analytics or customer support.
  • Law enforcement or regulators when required by law or to protect the rights, property, or safety of Axel and its customers.

4. Data Retention & Security

  • We retain transaction records for at least seven years to comply with automotive and financial recordkeeping requirements.
  • We use encryption in transit and at rest, role-based access controls, and regular security audits to protect your information.
  • You may request deletion of non-transactional data by emailing privacy@driveaxel.com. Certain records must remain for compliance.

5. Your Choices

  • Access, correct, or update your personal information by contacting hello@driveaxel.com.
  • Unsubscribe from marketing emails using the link provided at the bottom of each message.
  • Request a copy of your data or ask questions about this policy by emailing privacy@driveaxel.com.

If you have questions about this policy or your data, please contact us at privacy@driveaxel.com or write to Axel Inc., 555 Fayetteville St, Suite 300, Raleigh, NC 27601.